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Terms of use

The purpose of this website is to provide information about all heat pump related questions and help make decisions about the future of your home heating.

This website is owned and operated by Nesta – you can find our full details below. Use of the site is subject to these Terms. Our Privacy Notice explains how we use personal information which we may collect via the site. If you don’t agree with these Terms or our Privacy Policy, please don’t use this site.

The information, materials and logos on this site belong to Nesta, our partners or licensors. We make no representation or warranty about the content, including in relation to non-infringement of intellectual property rights.

The purpose of the content on the site is to give information only and Nesta will not be liable for any decisions that you make as a result of reviewing the content.  Nesta does not endorse, recommend or otherwise vouch for any of the content or links on this site.  Nesta cannot compensate you for any loss you may suffer as a result of:
  • action you take based on anything you read on these pages
  • any mistake with the content on our website
  • any parts of our website being unavailable or inaccessible
  • your use of any organisation’s website that you can access from our website (including any purchase from that organisation and any use they make of the personal data you provide to them)
  • the downloading of any material from any of our websites
Nesta will not exclude any liability we may have in the unlikely event we have been fraudulent or if we are negligent and as a result we cause death or personal injury in connection with this website.

All content from the site may be printed, copied or downloaded provided that it is for private and personal use.  You must not use any content for commercial gain. In the event that you do print, copy or download the content, Nesta grants you a non-exclusive, royalty free licence to use its logo in relation to the content and you must always cite Nesta as the content creator. You will be responsible for any damage to your computer system that may result from the downloading of any content or any other harm (save as provided for otherwise elsewhere here) that arises as a result of your use of the content.

You must not use this site to:
  • to post, share or transmit material which is unlawful or infringes anyone else’s rights
  • for any commercial purpose
  • in any way which is abusive, defamatory or obscene or which harasses or distresses anyone or restricts or inhibits their use and enjoyment of the site or otherwise damages our reputation
  • to transmit software viruses or code designed to interrupt, destroy or compromise the integrity of computer software, hardware or telecommunications equipment
Nesta operates this site as a facilitator only and we are not responsible for content posted on the site or shared offline by users and/or third parties. The views expressed are not necessarily the views of Nesta or our partners. We reserve the right to remove content or discontinue the site in our absolute discretion and without notice.

The information on this site is subject to change from time to time and we can't guarantee that it will always be accurate and up-to-date. We are not responsible for the content of external sites which you link to from this site. We don’t guarantee that the site will always be available or free from errors or viruses. You are responsible for installing virus-checking software to protect your hardware. As far as legally possible, we and our partners exclude all liability for any loss or damage suffered as a result of using or accessing our site, whether direct or indirect, and however arising, including any loss of data or damage caused by downloading content from our site.

These Terms may be varied from time to time. If you use the site after any change has been made, you will be deemed to have accepted the change. Additional terms may apply to certain areas of this site, such as applications for grant funding or payment for events.

These Terms are governed by English law and the courts of England and Wales will have jurisdiction over any dispute arising from them.

Nesta, a company limited by guarantee registered in England and Wales with company number 7706036 and charity number 1144091. Registered as a charity in Scotland number SC042833.

Registered office: 58 Victoria Embankment, London EC4Y 0DS.